W99 Privacy Policy — Your data, completely Secure

1. Introduction

W99 (https://w99.lv) is a trusted online gaming platform in Bangladesh. We understand how important your personal information is to you. This privacy policy clearly explains what data w99 collects, how it is used, who it is shared with, and how it is kept secure.

By creating an account or using any service on w99, you are deemed to have accepted this privacy policy. If you have questions or do not fully understand the policy, please contact our support team.

2. What Information We Collect

W99 only collects information that is strictly necessary to operate the platform and provide services to you. The types of data collected are listed below:

Identity Information

• Full name and date of birth
• Email Address & Mobile Number
• National ID or passport number (for KYC verification)
• Current address

Financial Information

• Payment method details (mobile banking number, bank account information)
• Deposit & Withdrawal History
• Transaction Amount & Time

Technical & Usage Data

• IP Address & Device Information
• Browser type and operating system
• Time spent on the platform and games played
• Login Time & Location

3. How Information Is Collected

W99 collects information through various methods — all transparent and ethical:

• Directly from you: When you register, complete KYC verification, or contact support.
• Automatically: Via cookies and log files while using the platform.
• From payment providers: Limited information is available during transaction verification.
• From identity verification agencies: During identity verification as part of the KYC process.

4. How Your Information Is Used

W99 uses your information only for defined, legitimate purposes. It is never used for unnecessary or unethical activities.

Primary Use:

• Creating and managing accounts and completing KYC verification.
• Processing deposits and withdrawals.
• Verifying eligibility for bonuses and promotions.
• Detecting money laundering and fraud.
• Ensuring the security of the platform.
• To make it easy to reach our support team.
• Monitoring responsible gaming activity.

Marketing Use (Optional):

• Sending information about new promotions and bonuses via email.
• Providing personalized game recommendations.

5. Who Your Information Is Shared With

W99 does not sell your data. However, limited information may be shared with trusted parties in certain specific circumstances:

• Payment Provider: Only the information necessary to complete a transaction.
• Identity Verification Agency: Through secure channels during the KYC process.
• Law Enforcement: Where required by court order or legal obligation.
• Game Providers: Minimal data required for technical connectivity only, not personal identification.

6. Data Security Measures

W99 uses industry-leading technology to protect your data. We never compromise on security.

• 256-bit SSL Encryption: Every connection and data transfer is secured.
• Two-Factor Authentication (2FA): An extra layer of security at login.
• Firewall & DDoS Protection: Prevention of unauthorized access.
• Regular Security Audits: Audited by an independent third party.
• Staff Training: Only authorized staff can access specific data.
• Suspicious Activity Detection: Automated systems monitor around the clock, 24 hours a day.

7. Cookies & Tracking

W99 uses cookies to enhance your browsing experience. Cookies are small text files stored on your device.

Types of cookies we use:

• Essential Cookies: Essential for the platform to function properly and cannot be disabled.
• Functional Cookies: Remembers your preferences and settings.
• Analytics Cookies: To understand how the platform is being used (anonymized).

You can delete or block cookies at any time through your browser settings. Note that some features may not function properly as a result.

8. How Long Your Information Is Kept

W99 does not retain data longer than needed. Retention periods depend on the type of information and applicable legal requirements:

• Account Information: For the duration of account activity and 5 years after closure.
• Financial Transactions: Up to 7 years as required by legal obligations.
• KYC Documents: 5 years after verification.
• Cookies & Logs: 30 days to 1 year (depending on type).
• Support Conversations: 2 years after last contact.

Once the retention period expires, data is securely deleted or anonymized.

9. Your Rights

You have full control over your personal data. w99 upholds the following rights:

10. Protection of Minors

W99 does not serve anyone under the age of 18. We do not knowingly collect data from minors.

• Age must be verified at the time of registration.
• Age verification documents may be requested if there is any doubt.
• If a user is found to be a minor, their account will be closed and their data deleted.

If you believe a minor is using w99, please notify our support team.

11. Changes to the Privacy Policy

W99 may update this privacy policy when necessary. For significant changes:

• You will be notified at least 14 days in advance to your registered email address.
• The last updated date at the top of this page will be revised accordingly.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

Current version: 1 January 2026. Previous versions are available upon request from support.

12. Contact Us

For any questions, complaints, or requests to exercise your rights regarding this privacy policy, please contact the w99 support team:

• Live Chat: 24/7 support is available on the website.
• Email: [email protected]
• Telegram: Through official w99 channels.

We aim to respond within 48 hours.