Gaming is for entertainment — that's the core principle. w99 wants every member to play in a controlled, mindful, and positive environment. This page has all the tools to help you do exactly that.
Most people play games for entertainment. But for some, it can gradually spiral out of control. There's no shame in that — it's a mental health issue, and with the right support, it's something that can be addressed.
W99 understands that responsible gaming goes beyond legal obligation — it's a commitment to the people who play with us. That's why we've built tools to help you stay on track, every step of the way.
Gaming to recover losses or pay off debt is never the answer — that mindset only makes things worse.
If you notice any of the following signs in yourself, please seek help:
Depositing beyond your set limit or borrowing money to fund gaming.
Playing for hours on end without noticing how much time has passed.
Jumping back in right after a loss to try to recover — also known as "chasing losses".
Hiding from people close to you how much you're playing or how much you're spending.
Feeling angry, anxious, or down when you can't access a game.
At w99, we follow these core principles to ensure healthy gaming for every member
No one under 18 is permitted to play at w99. Age verification is carried out at registration and on your first withdrawal.
Set your own daily, weekly, or monthly deposit limit. Limits take effect immediately.
Temporarily suspend your account for anywhere between 24 hours and 6 months. A break does wonders for both your mind and body.
If you want to keep yourself away for the long term, activate a permanent or extended self-exclusion.
You'll receive periodic pop-up notifications reminding you how long you've been playing and how much you've spent.
If you feel something is wrong, our trained support team will guide you toward the right kind of help.
How each tool works and how to activate it
Set a limit on how much you can deposit daily, weekly, or monthly. Once set, it takes effect immediately. Lowering your limit happens instantly, but increasing it requires a 24–48 hour waiting period — this is intentional, to keep you protected.
Use a cooling-off period if you need a temporary break from gaming. Choose from 24 hours, 7 days, 1 month, or 6 months — whatever works for you. During this time, you won't be able to log in or make deposits.
If you need an extended break, self-exclusion is the option for you. Choose from 6 months up to 5 years — or permanently. Once activated, it cannot be cancelled before the period ends. It's the most effective tool for serious concerns.
It's easy to lose track of time while playing. Reality Check alerts appear on screen at set intervals to show how long you've been playing and how much you've won or lost — helping you make more informed decisions.
Ask yourself the questions below. If two or more answers are 'yes', consider reaching out for support.
Have you ever deposited more than your planned budget and regretted it afterwards?
Have you ever chased a loss by putting in more money, convinced your luck was about to turn?
Have you hidden how much you're gambling from family or friends?
Are you spending more time gaming at the expense of work, studies, or family?
Have you ever used borrowed money or emergency funds to play?
Do you feel irritable, restless, or stressed when you're unable to play?
If you answered 'yes' to two or more questions, please contact w99 Support. We won't judge — we'll just help.
Before each session, decide how much BDT you're willing to spend — and stick to it.
Take at least a 10-minute break every hour. Get up, walk around, and drink some water.
Don't count on gaming as a source of income. A win is a bonus — a loss is the price of entertainment.
Gaming when you're angry, sad, or stressed leads to poor decisions.
Let someone close to you know that you play. Being open about it makes problems less likely.
At w99, we believe a successful gaming platform isn't measured by profit alone — it's measured by the wellbeing of its members. We've worked with millions of Bangladeshis for over seven years, and that experience has taught us one thing: when players are doing well, the game is truly enjoyable.
Responsible gaming at w99 isn't just a page heading — it's built into every decision we make. From bonus design to payment systems, we always ask: 'Is this good for our members?'
Gaming addiction, or pathological gambling, is a recognised mental health condition. The brain's reward system becomes abnormally stimulated, which reduces control over behaviour. It's not simply a matter of willpower — it involves biological and psychological processes.
Research shows that people who develop gaming problems often turn to gaming to escape stress, depression, or loneliness. w99 understands this reality and wants to help with empathy, not judgment.
If someone in your family is struggling with a gaming problem, start with an open, calm conversation — not anger or blame. Let them know you're there to support them, not to judge. Acknowledging the problem is already a huge step forward.
You can reach out to w99 Support directly if you have concerns about someone you know. We'll handle it with full confidentiality.
If gaming has led to financial difficulties, there are practical steps that can help. Start by activating self-exclusion. Then create a monthly budget and, if needed, seek advice from a financial counsellor. Make a plan to address any debts — and give yourself time.
Remember, everyone can recover from a financial setback. The most important thing is to stop and seek help.
We make this commitment: w99 will never encourage any member to play beyond their means. Our bonus offers, marketing, and game design are all built around that principle.
Responsible gaming tools are always free and available instantly. Using them isn't a sign of weakness — it's the smart thing to do.
Join w99 where your wellbeing is the biggest win. Use responsible gaming tools and enjoy within your limits.